What is ATS?

Hosting companies today do not provide anything but secondary support to their resellers, meaning, they do not support your customers directly, but only indirectly through you - the reseller.

This leaves you having to deal with all of your clients' support issues directly, which can not only be time consuming, but frustrating to your clients who may be waiting for an answer to their issues as you deal with a sales or development issue. Vijtec comes through with a solution! Anonymous Technical Support (ATS).

Vijtec now provides its resellers with first level technical support directly to your clients, without your client ever knowing its us! This effectively frees you up to manage and grow your business, and leaves the technical issues to our professionals.

How does it work?

Anonymous Technical Support (ATS) is the latest feature available to all Resellers of Vijtec's Reseller Hosting Plans. ATS frees up our resellers from having to respond to their technical support e-mails. Qualified Vijtec support staff will respond to all of your technical support e-mails in a timely and prioritized fashion.

Our resellers can view all incoming and outgoing responses to their support queries at any time. All e-mails are responded to under your brand identification eg. support@yourbrand.com. This leaves you free to deal with the important issues of development, as well as marketing and sales of your brand.


How to activate it?

Step 1:  Discuss with our team about your business.

Step 2:  Our Sales / Technical staff will explain various kind of ATS which suits your business.

Step 3:  Determine which kind of ATS you may need.

Step 4:  Activate the ATS

Step 5:  Our team will take care of your Technical Support.